All systems operational. This page is a launch-time snapshot. A
real-time status feed with incident history is on our roadmap — until then, email
support@traceitx.com
and we’ll respond quickly.
Ingest API · Report submission endpoint Operational
Webhook delivery · Signed delivery, retries, and dead-letter Operational
Admin console · Apps, SDK keys, subscribers, delivery log Operational
Advanced dashboard · Triage, automations, ticketing Operational
Marketing site & docs · traceitx.com Operational
Reporting an issue
Seeing failed deliveries or errors? Check the delivery log in your admin console first — it shows the response code and attempt history for every webhook. If the problem is on our side, email support@traceitx.com with your app id and the approximate time, and we’ll investigate.
How delivery is designed to stay reliable
Failed webhooks are retried on a backoff schedule across roughly four days before being dead-lettered, and a receiver that fails repeatedly is paused automatically so a bad endpoint never silently drops your reports. See the webhooks guide for details.